Maybe it is because I have a background in marketing that I seem to notice company marketing strategies more than some.  Or maybe the use of gluten-free products for marketing is so apparent that I notice it (and maybe you do, too) seemingly everywhere I look!  While I am thrilled that Celiac and gluten-sensitive patients have more options, I am dismayed at how negligent companies can be with their "gluten-free" marketing ploy.  
PictureOne restaurant that is making gluten-free a top priority!
 At the movies... in a restaurant... at the grocery store... at the State Fair... at the amusement park... at the bakery.... Ah!  The list goes on and on of where I have seen the words "gluten free" used like a clearance sale billboard to attract potential customers to their stand.  But how seriously do they take their claim?  

To keep this blog from turning into a novel, I will focus on one industry in particular: the pizza parlor.  

I came across an article in the Los Angeles Times about how pizza parlors in LA are making it safe for people to eat gluten-free.  (Read the entire article here).

In the article, they touch upon a restaurant that DOES offer gluten-free pizza crust, but ADMITS that they cannot guarantee safety for those with serious reactions because they know that the dough does come in contact with wheat flour.  Ummmm.... that does not make it gluten-free then!

Worried about false claims made for advertising sake, I decided to call up a few pizza parlors to see how they would answer my questions.  I wanted to know three things:
  1. Do you offer gluten-free pizza?
  2. How do you make sure it does not cross-contaminate during preparation?
  3. Do you bake it in the same oven as other, gluten pizza?

First, I called my local pizzeria, where I recently saw "gluten-free" advertised on their outdoor sign. 


(NOTE:  I will not disclose the name of the establishment for fear of some sort of lawsuit, defamation, etc.  If you are local, email me and we can talk about it!)

I asked my three questions.  1- Yes, they have gluten-free dough that is made elsewhere and arrives frozen.  2- They cannot protect from cross-contamination, because actually, they use regular flour on the table when they are topping the pizza. 3- They bake it in the same oven, with no pan or other instrument used to protect from where traditional pizza is made.

AAAHHHH!!!! This drove me absolutely bonkers!!!  

Second call- to the California Pizza Kitchen in Los Angeles and Philadelphia.
1- Yes, and they have many many options other than dough.  2- I received an extremely long explanation about the separation process, with sealed containers of ingredients, specially marked boxes, and separate prepping tables.  3- They use the same oven, but a special spot designated for the gluten-free pizzas, that go in a special tray in that section to prevent cross-contamination.

YAY!  This is what I like to hear!

Third call was to a pizzeria in Massachusetts, with online claims of gluten-free pizza.
1- Yes, they make the dough themselves.  2- Sort of.  They have gluten-free flour, but they use the same containers for toppings as they do on the other pizzas, and they have never checked their sausage for wheat filler before.  3- No, they use the same oven, without a barrier.

Well, they are trying, but there is definitely room for improvement!

Bottom line... just because an establishment makes "gluten-free" claims, it does NOT mean that they have gluten-free practices.  Always be diligent in your search for the truth for safe and happy eating!

For more information on Celiac disease, there are incredible resources The Celiac Foundation website.

  

Tami
11/14/2013 03:42:59 am

As someone with a true gluten allergy, this is deeply frustrating, but not the least bit surprising. I’ve learned over the years that it’s actually somewhat easy to tell if I’m willing to eat in a particular restaurant. When I ask about gluten free options and cross contamination I either get a blank stare or someone who breaks out in a full discussion about it. The blank stare almost always is followed by a manager who thinks something is ok for me. The full discussion types yield a confident and knowledgeable staff who easily steer me in the direction of safety and a kitchen staff that has training in cross contamination concerns.

I am more concerned about the way companies label their products. For example, this Halloween I was looking at the candy labels and was angry when I saw a regular Milky Way mini labeled as “Contains milk, egg and soy. May contain peanuts.” No mention of gluten. Technically, there is no wheat which falls into the category of required labeling of the top allergens. However, regular Milky Way contains barley malt, which DOES have gluten. I’ve been dealing with my gluten allergy for years now and have learned a thing or two about not trusting claims of gluten free and about knowing that just because it doesn’t say “contains wheat” does not make it gluten free. But what about the diligent mom whose child was recently diagnosed with Celiac? She’s going to read that label and think it’s a safe food for her child!

When you don’t have food allergies and intolerances it’s very easy to think this is no big deal, that “gluten free” is just a fad and it doesn’t matter if you put toppings on the gluten free pizza from the same container as those you dip your floured hands into for the regular pizzas. I sometimes think I should carry a picture of myself at Urgent Care with my eyes swollen shut and my face so puffy and fire red that I look like I’d been severely beaten. Perhaps actually seeing what “no big deal” looks like will encourage them to change.

Reply



Leave a Reply.